Return and Refund Policy
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Musical Muse Arts will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
If you are not happy with our service, you may opt for a refund. Once we receive the request, Musical Muse Arts will then give a full refund if it is within 7 days, 50% of the amount if it is within 14 days and none if more than 14 days. Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Musical Muse Arts will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.